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Return & Refund Policy

Online Returns & Exchanges

We hope you will be delighted with your online purchase but in the event you would like to return an item we would of course be happy to offer an exchange or refund.  Please find below our returns policy :

• You have 21 days from the dispatched date to return an unsuitable item.

• All Items must be unworn, unwashed and have all White Ginger tags attached in order to be refunded.

• Refunds will be processed within 7 working days after receiving the items and the money will be credited back to your initial method of payment within 3-5 working days after the refund has been processed.

• All items must be returned at the customer's expense and proof of purchase must be obtained in case the parcel gets lost in the post.

• If items are returned to us outside of the return policy we reserve the right to refuse a refund.

 

White Ginger Returns Address

Singapore:

03-04 Tanglin Mall, 163 Tanglin Road, Singapore 247933

UK:

7 High Street St Martins, Stamford, PE9 2LF

 

 In-Store Returns & Exchanges

• We hope you are happy with your purchases from White Ginger however if for any reason you are not, we can offer an exchange on any item within 14 days of purchase.

• Unfortunately we are not able to offer refunds but if a suitable item can not be found in exchange we are happy to offer a store credit valid for three months.

• All items must have tags, be unworn, unwashed and in its original condition.  Items must also be accompanied by proof of purchase.

• White Ginger will not accept returns for any non-faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customer should notify us (by phone or email) on the same day if they wish to return.

• Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 3 months after delivery or purchase. All items will be inspected and if the fault is subject to fair wear and tear will not be accepted as faulty.

Regrettably we are unable to refund or exchange any sale items.

 

If you have any questions or queries we are always happy to hear from you – please email issy@white-ginger.com

 

Thank you,

The White Ginger Team

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