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Customer Service

Shipping

Singapore 

 We offer free delivery island-wide in Singapore.

 Deliveries take between 1- 3 working days.

 

World Wide

We offer free delivery on orders over SG $100.

For orders under $100 we charge a flat fee of $25 to anywhere in the world. 

Please be aware that any orders shipped internationally may be subject to import taxes and duties by the recipient company. This will be calculated for you at Checkout but please note that the customer is liable for these charges.

 

Online Returns & Exchanges

We hope you will be delighted with your online purchase but in the event you would like to return an item please find below our returns policy.

• You have 21 days from the dispatched date to return an unsuitable item.

• All Items must be unworn, unwashed and have all White Ginger tags attached in order to be refunded.

 

White Ginger Returns Address

 Singapore Site:
03-04 Tanglin Mall, 163 Tanglin Road, Singapore 247933

UK Site:
The Friary, Castle End Road, Maxey PE6 9EP

• Refunds will be processed within 7 working days after receiving the items and the money will be credited back to your initial method of payment within 3-5 working days after the refund has been processed.

• Unfortunately we don't offer exchanges, however if you wish to exchange an item you can first return the item and then reorder.

• All items must be returned at the customers expense and proof of purchase must be obtained incase the parcel gets lost in the post.

• If items are returned to us outside of the return policy we reserve the right to refuse a refund.

 

In-Store Purchases & Exchanges

• We hope you are happy with your purchases from White Ginger however if for any reason you are not, we can offer an exchange on any item within 14 days of purchase.

• Unfortunately we are not able to offer refunds but if a suitable item can not be found in exchange we are happy to offer a store credit valid for three months.

• All items must have tags, be unworn, unwashed and in its original condition.  Items must also be accompanied by proof of purchase.

• White Ginger will not accept returns for any non-faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customer should notify us (by phone or email) on the same day if they wish to return.

• Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 3 months after delivery or purchase. All items will be inspected and if the fault is subject to fair wear and tear will not be accepted as faulty.

Regrettably we are unable to refund or exchange any sale items.

 

If you have any questions or queries we are always happy to hear from you – please email emma@white-ginger.com.

 

Thank you,

The White Ginger Team

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