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Customer Service

Shipping

Singapore Site & Worldwide:

We offer free delivery island-wide in Singapore and free shipping worldwide over $100 SGD.

Deliveries take between 3 – 5 working days.

For orders under $100 your shipping costs will be displayed at Check Out.

Please be aware that any orders shipped internationally may be subject to import taxes and duties by the recipient company. This will be calculated for you at Checkout but please note that the customer is liable for these charges.


UK Site:

We Offer free shipping within the UK with orders over £50.

Deliveries take between 3 - 5 working days.

For orders under £50 a standard UK delivery fee of £5 will be charged.

Online Returns & Exchanges

We hope you will be delighted with your online purchase but in the event you would like to return an item please find below our returns policy.

• You have 21 days from the dispatched date to return an unsuitable item.

• All Items must be unworn, unwashed and have all White Ginger tags attached in order to be refunded.


White Ginger Returns

Singapore Site:
White Ginger
03-04 Tanglin Mall
163 Tanglin Road
Singapore 247933

UK Site:
White Ginger
61 Chelsea Manor Street
London
SW3 5RZ


• Refunds will be processed within 7 working days after receiving the items and the money will be credited back to your initial method of payment within 3-5 working days after the refund has been processed.

• Unfortunately we don't offer exchanges, however if you wish to exchange an item you can first return the item and then reorder.

• All items must be returned at the customers expense and proof of purchase must be obtained incase the parcel gets lost in the post.

• If items are returned to us outside of the return policy we reserve the right to refuse a refund.

Store Purchases & Exchanges

• You have 21 days from the date of purchase to return an unsuitable item.

• All Items must be unworn, unwashed and have all White Ginger tags attached in order to be refunded.

• In store we offer an exchange or can refund your original method of payment.


If you have any questions or queries we are always happy to hear from you – please email emma@white-ginger.com.


Thank you,

The White Ginger Team

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